Relationship Management Officer

 

Source Code Academia is looking for a proactive and customer-focused Relationship Management Officer to join our team. The ideal candidate will be responsible for building strong relationships with prospective and enrolled students, ensuring a smooth admissions experience, and maintaining long-term engagement with our organization.

Key Responsibilities

• Build and maintain strong relationships with prospective and enrolled students.
• Guide prospective students through admissions, enrollment, and course selection.
• Respond to inquiries via phone, email, WhatsApp, and other communication channels.
• Conduct regular follow-ups with leads and enrolled students.
• Address student concerns and coordinate with relevant departments for timely resolution.
• Maintain accurate records of student interactions in the CRM.
• Contribute to student retention through effective relationship management.

Requirements

• Bachelor's degree (preferred).
• Minimum 1 year of experience in Relationship Management, Client Services, Customer Success, Admissions, or Customer Support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and relationship-building abilities.
• Familiarity with CRM software is an advantage.
• Ability to multitask in a fast-paced environment.

What We Offer

• Competitive salary package.
• Professional growth opportunities.
• Supportive and collaborative work environment.

Job Details

• Job Type: Full-time
• Salary: PKR 50,000–65,000
• Working Days: Monday to Saturday
• Working Hours: 9:00 AM – 6:00 PM
• Location: Bahria Town Phase 7, Rawalpindi

Application Questions

• Do you currently reside in Rawalpindi or Islamabad?
• Can you commute to Bahria Town Phase 7 on a daily basis?