Source Code Academia is seeking a compassionate and service-oriented Student Care Executive to ensure an exceptional learning experience for our students. This role focuses on supporting enrolled students, resolving academic and administrative concerns, improving student satisfaction, and enhancing retention throughout their learning journey.
Key Responsibilities
- Serve as the primary support contact for enrolled students.
- Respond promptly to student queries, concerns, and complaints.
- Coordinate with Academic, Operations, Finance, and IT teams to resolve student issues efficiently.
- Monitor student engagement and proactively follow up with inactive or at-risk students.
- Ensure timely communication regarding classes, schedules, assessments, and important updates.
- Record all interactions accurately in the CRM system.
- Gather student feedback and recommend improvements to enhance the student experience.
- Build long-term trust and maintain high levels of student satisfaction.
Requirements
- Bachelor's degree (preferred).
- Minimum 1 year of experience in Student Care, Customer Support, Customer Success, Student Affairs, or Client Services.
- Excellent communication and active listening skills.
- Strong conflict resolution and problem-solving abilities.
- Ability to manage multiple student cases simultaneously.
- Familiarity with CRM software and Microsoft Office is preferred.
- A patient, empathetic, and student-first approach.
What We Offer
- Competitive salary package.
- Career advancement opportunities.
- Positive and collaborative workplace culture.
Job Details
- Job Type: Full-time
- Salary: PKR 50,000–65,000
- Working Days: Monday to Saturday
- Working Hours: 9:00 AM – 6:00 PM
- Location: Bahria Town Phase 7, Rawalpindi
