Customer Service Representative (CSR)

Job Title: Customer Service Representative (CSR)

Source Code Academia is looking for a professional and customer-focused Customer Service Representative (CSR) with 2–4 years of experience to join our team. The ideal candidate will be responsible for handling client inquiries, resolving issues, and ensuring a positive experience for students and clients interacting with our organization.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms
• Assist students and clients with information regarding courses, services, and processes
• Resolve customer complaints and escalate complex issues when necessary
• Maintain accurate records of customer interactions and service requests
• Coordinate with internal departments to ensure timely resolution of client concerns
• Provide professional and courteous support to maintain high customer satisfaction
• Follow up with clients to ensure their issues have been properly resolved

Requirements

• 2–4 years of experience in Customer Service, Client Support, or a similar role
• Strong communication and interpersonal skills
• Ability to manage multiple conversations and customer issues efficiently
• Good problem-solving and conflict resolution skills
• Basic knowledge of CRM systems and customer support tools is preferred
• Professional attitude and ability to work in a team environment

What We Offer

• Competitive salary package
• Performance-based incentives
• Opportunity to work in a growing and dynamic organization
• Professional and supportive work environment

Education: Bachelor’s degree preferred
Languages: English & Urdu

Job Type: Full-time
Work Location: In-person (Bahria Town Phase 7, Rawalpindi)

For more information:
www.sourcecode.academy

Job Type: Full-time

Work Location: In person