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The ability to recognize , understand , manage and effectively act your and other emotions. Well being aware of your nature, psyche, chemical make up, chemistry and think before you speak, write, consult all are the quotients to get measured in EQ.
First art to understand completely your inner state metabolism that why EQ matters alot. Whenever you see any type pf conflicts, act, reactions , always keep in mind these rule:
Never to analyze or judge the person on the basis of reaction
First, always see the bio-chemical nature means hormonal patterns he/she is facing.
Then secondly, analyze the mind patterns depicting the psychology running behind any kind of response, reaction.
Well every chemical has its own major importance. What hormones lour normal triggering pattern in any alarming situation suggest it might be cortisol but on deep down analysis that why the certain reactions people get panic mode?
The answer is Serotonin not cortisol. WHY?
Because serotonin - the pattern making / locking hormone completely show the behaving human patterns.